Refund and Return Policy

1) Who we are

This policy belongs to the online store cadouriperfecte.ro (Magazin Cadouri Perfecte SRL). Contact details and working hours are available on the Contact page and in the website footer.

2) Scope

This policy applies to gift / experience vouchers sold on cadouriperfecte.ro. The services are provided by our partners, within the validity period stated on the voucher.

3) Right of withdrawal (14 days)

• You may cancel your purchase within 14 calendar days from receiving the order.
• The refund is made to the original buyer, by bank transfer.
• Send a return request by phone/e-mail within the 14-day period, including the order details and IBAN account.

Steps: (1) you send the request → (2) we confirm eligibility → (3) we initiate the refund to the buyer’s account.

Note: if the voucher has already been used (e.g. the service has been provided), the right of withdrawal may be limited according to the applicable legislation for services with a specific date.

4) Gift exchange (90 days)

• Free exchange within 90 days from purchase.
• If the new experience has a higher price, the difference must be paid; if it is lower, the difference may be converted into credit according to the commercial policy.
• Initiate the exchange by phone/e-mail, providing the order/voucher number.

5) Voucher validity & booking

• The voucher is valid until the date stated on the voucher.
• Booking is made directly with the provider (the details appear on the voucher). We recommend booking in advance, especially for weekends.

6) Weather conditions & rescheduling

Safety comes first. In case of unfavorable weather or objective reasons communicated by the provider, the experience will be rescheduled by mutual agreement, at no additional cost.

7) How to initiate a return or exchange

• Phone: 0726 673 121 (Mon–Sun 09:00–21:00)
• E-mail / Form: see the Contact page
• Include: order number, name, phone, e-mail, option (return/exchange), IBAN (for refund).

8) Issuing the refund

The refund is made exclusively to the buyer, by bank transfer. You will receive our confirmation as soon as the payment has been initiated.

9) Exceptions & limitations

• Services are provided only according to the conditions stated on the voucher and within the validity period.
• Please request the booking in advance; lack of availability towards the end of the validity period does not extend the voucher’s validity period.

10) Dispute resolution

In case of disagreements, contact us using the details in the Contact section. You may also use alternative dispute resolution channels, according to the law.

Frequently asked questions