Terms of service
I. Definitions
We – Magazin Cadouri Perfecte S.R.L., with its registered office at Str. Fagului, No. 27, Sacele, Brasov County, registered with the Trade Register under no. J2022004180407, Tax Identification Number 45746940, tel: 0726.673.121, email: office@cadouriperfecte.ro
Buyer – the person who purchases services provided by one of our suppliers
Voucher Beneficiary – the person who receives the gift and is entitled to benefit from the services specified on the voucher
Supplier – the legal entity or individual selected by Us to provide the services
Service – the services provided by the Supplier and included on the gift voucher
Gift – a unique, non-personalised voucher issued by Us which includes the service offered. The voucher is valid and may be used in accordance with the instructions stated on it
Voucher validity – the period during which the voucher may be used once in order to benefit from the service included on it
Instructions – the specific information stated on the gift voucher
Days – calendar days
Gift price – the cost of the service purchased and provided in accordance with the voucher by our service Suppliers
Contractual Terms – the provisions applicable between Us and the Buyer, as displayed on this website.
Website – the content of the Cadouri Perfecte website made available by Us to the Buyer
II. Contractual Terms
These Terms and Conditions apply between Us and the Buyer in accordance with the legislation in force in Romania (see Emergency Ordinance No. 34/2014).
1. Conditions for purchasing a gift
The purchased Gift is valid until the date stated on the voucher and may be refunded within 14 calendar days of receiving the order. In the event of a refund, payment will be made exclusively to the original customer of the Cadouriperfecte.ro online store. Refunds are made by bank transfer.
The Gift may be exchanged free of charge during its validity period.
The price paid for the Gift applies only to the service specified on the voucher and provided by our Supplier whose contact details are stated on the gift voucher.
The service specified on the voucher is provided by the Supplier whose contact details appear on the voucher, only within the validity period stated on the voucher.
2. Gift price
The Gift price is expressed in RON and is the price displayed at the time the order is confirmed. The Buyer may also choose to view the price converted into Euro.
Payment may be made online, by bank transfer or cash on delivery.
Once a gift voucher has been paid for, or a cash-on-delivery order has been placed, the price of the service remains unchanged even if the price displayed on the website is subsequently modified.
The final price shown on the invoice and payable by the Buyer also includes delivery to the Buyer or directly to the Voucher Beneficiary. The delivery fee is 25 Lei, regardless of the delivery area.
3. Rights and obligations of the parties
The Buyer is required to pay the price of the service online or by cash on delivery.
The amount paid for the gift voucher is refundable within 14 calendar days of receiving the order (see RIGHT OF WITHDRAWAL section). In the event of a refund, payment will be made exclusively to the Buyer of the Cadouriperfecte.ro online store.
Changing the purchased experience
The customer may exchange the purchased experience free of charge at any time during the validity period of the original voucher, subject to the availability of experiences offered on the platform.
If the originally purchased experience has a shorter validity period than the experience subsequently selected, the validity period of the original experience will remain applicable and no additional extension will be granted.
If the subsequently selected experience has a shorter validity period than the original experience, the validity period of the new experience will apply and will be calculated from the date of the original order.
Changing the experience does not reset the purchase date and does not affect the original start date of the validity period, except in the situations expressly provided for above.
Only one exchange is permitted. An exchanged voucher is non-refundable.
Extending the validity period
The validity period of a voucher may be extended by an additional 3 months only if the extension is requested before the voucher expires. The fee for extending the voucher validity is 100 Lei for vouchers priced above 200 Lei or 50% of the voucher value for vouchers priced below 200 Lei.
Each voucher has a unique security code and an expiry date. Once a voucher expires, it is automatically cancelled by the system.
If the Supplier refuses or is unable to provide the contracted service during its validity period, We will refund the Buyer the amount paid for the voucher, provided that the request is made within its validity period, or exchange it for another voucher of at least the same value.
If the price of the new voucher is lower than the price of the voucher originally selected, the price difference is non-refundable. If the price of the new voucher is higher than the original voucher price, the Buyer is required to pay the difference online or by cash on delivery. Further details are available on the “Exchange your gift” page.
The Buyer or Voucher Beneficiary must request the purchased service by calling the telephone number of the relevant Supplier stated on the voucher, within the validity period also specified on the voucher.
The Buyer or Voucher Beneficiary will contact the Service Supplier directly in order to arrange the service. The booking date will be established according to the customer's preference and the Supplier's availability.
If a change is requested for a voucher that has already been dispatched by courier, the Buyer or Voucher Beneficiary is required to pay the delivery costs for both the original voucher and the replacement voucher.
We are required to deliver the Gift to the Buyer's home address or to another address specified by the Buyer, exclusively within Romania. Receipt of the Gift will be confirmed in writing by the Buyer or by the person designated by the Buyer.
Responsibility for the quality of the purchased services specified on the gift voucher lies exclusively with our Suppliers who provide those services.
The Beneficiary must contact the Service Supplier within the voucher validity period and comply with the advance booking requirements stated on the voucher.
Once the Beneficiary contacts the activity Supplier and provides the complete voucher code, the voucher is considered redeemed and no refund or exchange may subsequently be requested.
4. Personal data
The Buyer's personal data is required in order to purchase the Gift.
By paying for the Gift, the Buyer agrees that We may use this data (name, email address and telephone number) for the purpose of completing the electronic transaction.
5. Data confidentiality
We respect the confidentiality of Buyers' personal data. This information will not be displayed on the website and will not be visible to other Buyers. It will be used exclusively for the purposes of the transaction.
When registering with the cadouriperfecte.ro online store, the user will receive a username and password selected by the user, which will subsequently be communicated by email. Cadouriperfecte.ro shall not be responsible for negligence in the use of these credentials which may cause loss or damage to the user. The user is responsible for keeping the account credentials secure and ensuring that they are not disclosed to third parties.
6. Applicable law
The law applicable to this transaction is Romanian law. Any disputes arising in connection with these transactions will first be settled amicably.
If the dispute cannot be settled amicably, jurisdiction shall lie with the competent courts at the registered office of the defendant.
7. Legal age
The Buyer declares, on their own responsibility, that they are over 18 years of age and have the legal capacity to purchase the services offered by Suppliers through cadouriperfecte.ro, and that they have read and understood the conditions and limitations governing the use of the online store, including those relating to subscriptions.
8. Booking
Please bear in mind that some activities may involve a waiting period, particularly those dependent on weather conditions. An activity may also be cancelled at any time due to weather conditions, technical issues, the health of accompanying personnel or other similar circumstances beyond the Supplier's control. If an activity is cancelled, the Beneficiary may reschedule it in agreement with the Supplier.
For packages that include accommodation, the booking of the service also depends on room availability for the period requested by the Voucher Beneficiary. If no rooms are available during the requested period, this does not mean that the Supplier has failed to fulfil its contractual obligations; therefore, the Voucher Beneficiary may not request a refund but must choose another available period.
9. Cancellation
Once you have agreed on a date for the activity with the Supplier, you are required to comply with the Supplier's cancellation terms and conditions. If one of our Suppliers is required to cancel the activity after a booking date has been agreed, the Supplier will contact you directly. Nevertheless, we recommend that you contact the Supplier one day before the activity is due to take place. If the activity is cancelled, Cadouriperfecte.ro shall not be responsible for insurance costs, travel expenses or accommodation costs. In the event of total or partial cancellation by the Beneficiary of the ordered services, a penalty equal to 100% of the value of the ordered services will apply. In such situations, the cost of the purchased vouchers will not be refunded and the services will be considered provided.
10. Insurance
Certain activities promoted on Cadouriperfecte.ro involve an element of risk. Before ordering or participating in any course or activity promoted by us, you should be aware of the risks involved. You are solely responsible for making any independent enquiries you consider necessary with the Supplier or third parties.
11. Restrictions
Some activities are subject to restrictions relating to participants' age, height, weight, physical condition or medical condition. These restrictions may vary depending on the Supplier, so please ensure that the person for whom the activity is intended meets the participation requirements. Details of applicable restrictions are displayed on the website for each activity. If the Beneficiary has any concerns regarding their medical condition, they are advised to consult a doctor. The cost of the voucher will not be refunded if the Beneficiary is unable to participate in an activity due to medical or other eligibility restrictions.
12. Limitation of our liability and Supplier liability
As stated above, purchasing Gifts from the Cadouriperfecte.ro online store implies acceptance of and compliance with the terms and conditions of the Supplier providing the relevant activity, including any restrictions or cancellation conditions.
The Cadouriperfecte.ro online store and S.C. Magazin Cadouri Perfecte S.R.L. are not providers of the activities, experiences or equipment required for carrying them out (aircraft, paragliders, parachutes, boats, motor vehicles, etc.). Although every effort is made to select experienced Suppliers who provide high-quality services, We are not responsible and cannot be held liable for the safety or performance standards of Suppliers, nor for any loss or damage suffered as a result of participating in a Supplier's activity, for which the Supplier bears sole responsibility.
13. Descriptions and illustrations
The descriptions on this website are as accurate as possible; however, variations may occur. The total duration displayed is an indication of the amount of time you may spend at the activity location, but it may vary slightly for individual participants. Images are for illustrative purposes only and are not necessarily supplied entirely by the service providers.
14. Problems and complaints
If any problem arises, please notify the activity Supplier on the day of the activity so that they have the opportunity and sufficient time to resolve it. If a problem is not reported on the day the activity takes place, any subsequent investigation may be affected and the outcome may be unsatisfactory.
If the complaint is not resolved on the day in question, please contact us within a maximum of 7 days and provide the voucher code, Supplier name, details of the problem and the full name of the person to whom you reported it. Cadouriperfecte.ro's liability in such cases is limited to the sale price of the activity.
15. Weather conditions
Many of the activities promoted on Cadouriperfecte.ro are dependent on weather conditions. We therefore ask you to contact the Supplier to confirm that weather conditions are suitable for the booked activity. If the purchased activity is cancelled due to adverse weather conditions, it will be rescheduled for another date by mutual agreement. In the event of cancellation, Cadouriperfecte.ro shall not be liable for insurance costs, travel expenses, booking costs or any other costs incurred by the customer.
Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013.
For the online resolution of disputes relating to online purchases, consumers may use the ODR Platform – Online Dispute Resolution, an online tool developed by the European Commission to facilitate the resolution of disputes between traders and consumers through alternative dispute resolution procedures, including mediation, conciliation, arbitration, ombudsman procedures and appeal bodies.
Right of withdrawal
RIGHT OF WITHDRAWAL FROM A DISTANCE CONTRACT OR AN OFF-PREMISES CONTRACT
1. “The consumer has a period of 14 days to withdraw from a distance contract or an off-premises contract, without having to give any reason for the decision to withdraw and without incurring any costs other than those directly related to returning the goods” – Emergency Ordinance No. 34/2014, as amended. The withdrawal period expires 14 days from the day on which the consumer or a third party, other than the carrier and indicated by the consumer, acquires physical possession of the goods. According to Government Ordinance No. 21/1992, republished with subsequent amendments and additions, a consumer is any natural person or group of natural persons organised in associations who act for purposes outside their commercial, industrial, production, craft or professional activities. Legal entities do not benefit from the provisions governing withdrawal from a contract under Emergency Ordinance No. 34/2014, as amended.
2. According to Article 16 of the above-mentioned legislation, “The following are exempt from the right of withdrawal in respect of distance contracts and off-premises contracts: e) the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed by the consumer.” Such personal care and hygiene products intended to protect consumers' health cannot be returned once unsealed. Unsealed products become unsuitable for resale even if they remain functional and, for health protection and hygiene reasons, cannot be resold as resealed products. It is neither hygienically safe nor ethically appropriate to sell a used personal care product. If a return is nevertheless accepted as a commercial goodwill gesture, its value may be reduced accordingly depending on the extent to which it can still be reused, based on a justified assessment.
Sealed audio or video recordings or sealed computer software supplied together with electronic devices or separately which have been unsealed after delivery cannot be returned. This information is stated on the website where the products are offered for sale. As the consumer is informed of the category to which these products belong and of the exemption from the right of withdrawal provided by law, by purchasing them the consumer implicitly accepts this exemption.
1. Before the withdrawal period expires, for categories of products that are not exempt, the consumer must inform the trader of their decision to withdraw from the contract. For this purpose, the consumer may choose one of the following options:
a) use the model withdrawal form provided by the applicable legislation
b) make any other unequivocal statement setting out their decision to withdraw from the contract on a durable medium
c) complete and submit electronically, through the trader's website, either the model withdrawal form provided in Part B of the annex to the applicable legislation or any other unequivocal statement. In such cases, the trader must promptly provide the consumer, on a durable medium, with confirmation of receipt of the withdrawal form. The burden of proof regarding the exercise of the right of withdrawal in accordance with the provisions of this article lies with the consumer. Magazin Cadouri Perfecte SRL is not required to reimburse additional costs if the consumer has expressly chosen a type of delivery other than the standard delivery offered by the trader. “The consumer shall return the goods or hand them over to the trader or to a person authorised by the trader to receive the goods, without undue delay and no later than 14 days from the date on which the consumer communicated their decision to withdraw from the contract to the trader. The deadline is met if the consumer sends the goods back before the 14-day period has expired.”
In the interest of maintaining good commercial relations, Magazin Cadouri Perfecte SRL offers to arrange the formalities relating to sending a courier if you accept by email the courier proposed by our company. The consumer is responsible for returning the product to the seller's address stated in the purchase documents and in the withdrawal form attached below, ensuring that it is properly prepared for return and paying the shipping costs, which will be deducted from the total amount refunded. The return must be received within no more than 14 days from the date on which you informed the seller of your decision to withdraw from the contract, this being the legally permitted period.
1. The trader shall reimburse the value of the product using the same means of payment as those used by the consumer for the initial transaction, unless the consumer has expressly agreed to another method of payment and provided that the consumer does not incur any fees as a result of the reimbursement. For online card transactions (in accordance with MasterCard and Visa regulations), amounts must be refunded to the original card from which the payment was received.
2. For further details regarding the return of products sold by us, you may contact us by telephone or notify us by email using the seller's correspondence details stated in the purchase documents or displayed on the website. To return a product, we provide the following form for completion in order to communicate your decision on a durable medium.