Refund policy

Table of Contents
  1. Who we are
  2. Scope
  3. Right of withdrawal (14 days)
  4. Gift exchange (90 days)
  5. Voucher validity & booking
  6. Weather conditions & rescheduling
  7. How to request a return or exchange
  8. Refund processing
  9. Exceptions & limitations
  10. Dispute resolution
  11. Frequently Asked Questions

1) Who we are

This policy applies to the cadouriperfecte.ro online store (Magazin Cadouri Perfecte SRL). Our contact details and opening hours are available on the Contact page and in the website footer.

2) Scope

This policy applies to the gift / experience vouchers sold on cadouriperfecte.ro. The services are provided by our partners during the validity period stated on the voucher.

3) Right of withdrawal (14 days)

  • You may cancel your purchase within 14 calendar days of receiving your order.
  • The refund will be issued to the original purchaser by bank transfer.
  • Submit a withdrawal request (click here) within the 14-day period, including your order details and IBAN account number.

Steps: (1) you submit the request → (2) we confirm eligibility → (3) we initiate the refund to the purchaser’s bank account.

Note: if the voucher has already been used (e.g. the service has already been provided), the right of withdrawal may be restricted in accordance with the applicable legislation governing services scheduled for a specific date or period.

4) Gift exchange (90 days)

  • Free exchange within 90 days of purchase.
  • If the new experience is more expensive, the difference must be paid; if it is less expensive, the difference may be converted into credit in accordance with our commercial policy.
  • To request an exchange, contact us by phone or email and provide your order/voucher number.

5) Voucher validity & booking

  • The voucher is valid until the date stated on the voucher.
  • Bookings are made directly with the provider using the contact details shown on the voucher. We recommend booking well in advance, especially for weekends.

6) Weather conditions & rescheduling

Safety is our priority. In the event of adverse weather conditions or other objective reasons communicated by the provider, the experience will be rescheduled by mutual agreement, at no additional cost.

7) How to request a return or exchange

  • Phone: 0726 673 121 (Mon–Sun 09:00–21:00)
  • Email / Form: see the Contact page
  • Please include: order number, name, phone number, email address, requested option (return/exchange), and IBAN account number (for refunds).

8) Refund processing

Refunds are issued exclusively to the purchaser by bank transfer. You will receive confirmation from us as soon as the payment has been initiated.

9) Exceptions & limitations

  • Services are provided only in accordance with the conditions stated on the voucher and within its validity period.
  • Please book your experience well in advance; lack of availability close to the end of the validity period does not extend the voucher’s expiry date.

10) Dispute resolution

If you have any concerns or disputes, please contact us using the details provided on the Contact page. You may also use alternative dispute resolution channels in accordance with applicable legislation.

Frequently Asked Questions

How long does it take to receive my refund?

Once your request has been approved, we will initiate the refund by bank transfer to the purchaser. Processing time depends on the bank and is usually 1–3 working days.

Can I exchange the experience after 90 days?

Free exchanges are available within 90 days of purchase. After this period, an exchange fee of 50 lei applies.

What happens if the weather conditions do not allow the experience to take place?

The experience will be rescheduled by mutual agreement with the provider, at no additional cost.