Refund policy

Right of Withdrawal

RIGHT OF WITHDRAWAL FROM A DISTANCE CONTRACT OR AN OFF-PREMISES CONTRACT

1. "The consumer benefits from a period of 14 days to withdraw from a distance contract or an off-premises contract, without having to justify the withdrawal decision and without incurring any costs other than those directly related to returning the products" – Updated Emergency Ordinance (O.U.G.) 34/2014. The mentioned withdrawal period expires within 14 days from the day the consumer or a third party, other than the carrier and indicated by the consumer, acquires physical possession of the products. According to Gov. Ordinance (O.G.) 21/1992 republished with subsequent amendments, a consumer is any natural person or group of natural persons constituted in associations, acting for purposes outside their commercial, industrial, production, artisanal or liberal activity. Legal entities do not benefit from provisions regarding withdrawal from the contract in accordance with the updated Emergency Ordinance 34/2014.

2. According to art. 16 of the aforementioned normative act, "Exempted from the right of withdrawal regarding distance contracts and off-premises contracts are: e) the supply of sealed products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery". These products intended for personal care and hygiene for consumer health protection cannot be returned if unsealed. Unsealed products become unsellable even if they remain functional, and due to health protection or hygiene reasons cannot be resold as resealed products. It is not sanitary or ethically safe to sell a used personal care product. In case of accepting the return as commercial courtesy, their value will be diminished corresponding to the possibility of partial reuse based on a justified finding.

Sealed audio or video recordings or sealed computer software supplied together with electronic devices or separately which were unsealed after delivery cannot be returned. This information is mentioned on the product display site. The consumer being informed of the category these products belong to and the exception provided by the normative act regarding returns, by purchasing, tacitly consents to the exemption from the right of return.

1. Before the withdrawal period expires, for categories of products not exempted, the consumer informs the professional of their decision to withdraw from the contract. For this purpose, the consumer can choose one of the following options:

a) to use the model withdrawal form provided in the normative act

b) to make any other unequivocal statement expressing their decision to withdraw from the contract on a durable medium

c) to fill in and transmit electronically, on the professional's website, either the model withdrawal form provided in part B of the annex to the normative act, or an unequivocal statement of any other type. In these cases, the professional communicates to the consumer, without delay, on a durable medium, the confirmation of receipt of the withdrawal form. The burden of proof regarding exercising the right of withdrawal in accordance with the provisions of this article in the normative act lies with the consumer. Magazin Cadouri Perfecte SRL is not obliged to reimburse additional costs if the consumer has explicitly chosen a different type of delivery than the standard delivery offered by the professional. "The consumer returns the products or hands them to the professional or a person authorized by the professional to receive the products, without undue delay and within no more than 14 days from the date they communicated to the professional their decision to withdraw from the contract. The deadline is met if the products are sent back by the consumer before the period of 14 days expires."

Magazin Cadouri Perfecte SRL offers, for good commercial relations, to fulfill formalities related to sending the courier if you accept via email the courier indicated by our company. The consumer is responsible for sending the returned product to the seller's address indicated in the purchase documents and on the withdrawal form attached below, to ensure and pay the shipping cost which will be deducted from the total reimbursed amount. The return will be received within no more than 14 days from the date you communicated to the seller the decision to withdraw from the contract, this being the legally accepted term.

1. The professional reimburses the product value using the same payment methods as those used by the consumer for the initial transaction, unless the consumer has agreed to another payment method and provided that the payment of fees following reimbursement does not fall on the consumer. In case of online card transactions (according to MasterCard and Visa regulations), amounts must be returned to the initial card from where the money was received.

2. For additional details regarding returning sold products, you can contact us by phone or notify us by email, according to the seller's correspondence address listed in the purchase documents or displayed on the product sales site. For returning a product, we provide this form for completion regarding communication on a durable medium.

Withdrawal Form

To …………………………………. (according to the seller's correspondence address listed in the purchase documents). I hereby inform you regarding my withdrawal from the contract concluded off-premises regarding the sale of the following products:

………………………………………………………………………………………………

Ordered on date………………….. received on date: ………………………… with invoice no…………..

Consumer's name…………………………………………………………………………………………..

Consumer's address: ………………………………………………………………………………………..

Consumer's signature……………………………………………………………………………………

Date …………………………………………………………………………………………………….