Shipping policy
Table of Contents
- Electronic voucher delivery (PDF)
- Physical voucher delivery (courier in Romania)
- Rates & delivery areas
- Processing & delivery times
- Exceptions & special situations
- Contact & Frequently Asked Questions
Electronic voucher delivery (PDF)
- Delivery fee: FREE
- Where we deliver: anywhere, by email (voucher in PDF format)
- Confirmation: you will receive an email with the voucher after payment is confirmed
Note: Please also check your “Spam/Promotions” folder. If you do not receive the email, please contact us.
Physical voucher delivery (by courier, Romania)
- Delivery fee: 25 lei
- Where we deliver: Romania only
Rates & delivery areas
| Delivery type | Destination | Fee | Notes |
|---|---|---|---|
| Electronic voucher (PDF) | Anywhere (email) | FREE | Voucher sent by email after payment confirmation |
| Physical voucher (envelope/box) | Romania | 25 lei | Delivery time: 1–2 working days |
The rates are final and are also displayed at checkout before the order is confirmed.
Processing & delivery times
- Electronic processing (PDF): immediately after payment confirmation
- Physical voucher processing: dispatched by courier after the order is confirmed
- Delivery (courier in Romania): depending on the courier network and delivery address
During busy periods (holidays, promotions) or adverse weather conditions, delays beyond our control may occur.
Exceptions & special situations
- Incorrect or incomplete addresses may result in delivery being rescheduled; any additional return or redelivery fees are the responsibility of the customer.
- For outdoor experiences, if weather conditions do not allow the activity to take place safely, we will reschedule it by mutual agreement with the provider.
- Please also see our Refund and Returns Policy.