How do you exchange the gift voucher?
We hope you won’t need to exchange it, and we hope the birthday person will be at least as delighted as you expected them to be… Still, if you bought them a gift voucher for bungee jumping and they are afraid of heights and absolutely refuse to try it, here is what you need to do:
- The Buyer or the Beneficiary of the voucher has the right to exchange the purchased/received gift voucher once for another voucher available on the cadouriperfecte.ro website, within a maximum of 90 days from the order confirmation.
- If the price of the new voucher is lower than the price of the initially chosen one, the price difference is non-refundable.
- If the price of the new voucher is higher than the price of the initial one, the Buyer will pay the price difference online or cash on delivery.
- If the Buyer or the Beneficiary of the voucher wishes to exchange it after the 90 days, they may do so only once, during the voucher’s validity period and only if no steps have been taken to book the activity for its performance. For this exchange, an administrative fee of 100 lei will be charged for vouchers over 200 lei and half of the value for vouchers under 200 lei. The validity of the new voucher cannot exceed the validity of the initial voucher.
How do you proceed?
- As soon as you change your mind about the chosen/received voucher, send an email to office@cadouriperfecte.ro with your account name, the voucher code, and specify that you want to exchange it.
- If you are the voucher beneficiary and you do not yet have an account in our cadouriperfecte.ro store, you need to create one now.
- Within a maximum of 24 hours, our operators will check the order linked to the voucher with that code.
- If you chose cash on delivery and the voucher has not yet been sent by courier, the order is simply cancelled and you will be able to place a new order from scratch. You will shortly receive an email confirming this.
- If the payment was made online or if you chose cash on delivery and the voucher has already been sent by courier, the order can no longer be cancelled. (For cash on delivery, you must respect your obligations and pay when you receive the envelope).
BUT:
- You will receive a confirmation email from us with a code for a discount coupon issued in your name, equivalent to the price of the activity ordered for the initial gift voucher.
- When you choose the new gift voucher with which you want to exchange the first one, in the "Checkout" section you will find a “Discount code” field — where you must enter the code we sent you and press the “Apply” button.
- This way, the value of the activity initially ordered will be deducted from the price of the newly purchased voucher.
- You only need to pay the difference, meaning the final amount shown on the new invoice.
- If the price of the initial voucher is higher than or equal to the price of the final voucher, only the shipping cost will appear on the invoice.
We are always available if you need more details! But the best thing would be to find out what your friend wants, what they would like to do, or what hidden dreams they have… Otherwise, the surprise will be complete from the very beginning!