I. Definition of Terms
We – Magazin Cadouri Perfecte S.R.L., with its main registered office at Str. Fagului, No. 27, Săcele, Brașov County, registered with the Trade Register Office under no. J2022004180407, VAT no. 45746940, phone: 0726.673.121, email: office@cadouriperfecte.ro
Buyer – the person who purchases services provided by one of our suppliers
Voucher Beneficiary – the person to whom the gift was offered in order to benefit from the services listed on the voucher
Supplier – the legal or natural person chosen by Us to provide the services
Service – the supplier’s services included on the gift voucher
Gift – a unique, non-nominal voucher issued by Us, which will include the service offered. The voucher is functional according to the instructions written on it
Voucher validity – the number of days during which the voucher may be used once, in order to benefit from the service included on it
Instructions – the explicit details included on the gift voucher
Days – calendar days
Gift price – the cost of the purchased service, provided according to the voucher by our service suppliers
Contractual terms – the provisions applicable between Us and the Buyer, displayed on this website.
Website – the content of the Cadouri Perfecte website, made available to the Buyer by Us
II. Contractual Terms
These Terms and Conditions apply between Us and the Buyer in accordance with the legislation in force in Romania (see Emergency Ordinance no. 34/2014).
1. Conditions for purchasing the gift
The purchased gift is valid until the date written on the voucher and is refundable within 14 calendar days from the receipt of the order. In case of a refund, it is made exclusively to the customer of the Cadouriperfecte.ro online store. The refund is made by bank transfer.
The gift can be changed free of charge during its validity period.
The price paid for purchasing the gift is valid only for the service written on the voucher and provided by Our Supplier, whose contact details are listed on the gift voucher.
The service written on the voucher is provided by the Supplier whose contact details are listed on the voucher, only within the validity period written on the voucher.
2. Gift price
The price of the gift is expressed in RON and is the price displayed at the time of order confirmation. The Buyer may also choose to convert the price into Euro.
Payment can be made online, by bank transfer or cash on delivery.
Once a gift voucher has been paid for, or once a delivery order with cash on delivery payment has been placed, the price of the service remains unchanged, even if price changes have been made on the website.
The final price appearing on the invoice and which must be paid also includes delivery to the Buyer or directly to the Voucher Beneficiary. The delivery price is 25 Lei, regardless of the area where the delivery is made.
3. Rights and obligations of the parties
The Buyer is obliged to pay the price of the service online or cash on delivery.
The amount paid for the gift voucher is refundable within 14 calendar days from the receipt of the order (see the RIGHT OF WITHDRAWAL section). In case of a refund, it is made exclusively to the buyer of the Cadouriperfecte.ro online store.
Changing the purchased experience
The customer has the possibility to change the purchased experience, free of charge, at any time during the validity period of the original voucher, subject to the availability of the experiences existing on the platform.
If the initially purchased experience has a shorter validity period than the experience chosen later, the validity period of the initial experience will be maintained, without any additional extension being granted.
If the experience chosen later has a shorter validity period than the initial experience, the validity period of the new experience will apply, calculated from the date of the initial order.
Changing the experience does not reset the purchase date and does not affect the initial start date of the validity period, except in the situations expressly provided above.
Only one change is allowed. The changed voucher is non-refundable.
Validity extension
The validity period of a voucher may be extended by another 3 months only if the extension request is made before the voucher expires. The voucher validity extension fee is 100 Lei for vouchers priced over 200 Lei, or 50% of its value for vouchers priced under 200 Lei.
Each voucher has a unique security code and an expiration date. The expiration of a voucher automatically results in its cancellation by the system.
If the Supplier refuses or is unable to provide the contracted service within its validity period, We will return to the Buyer the value of the purchased voucher within its validity period or exchange it for another voucher of at least the same value.
If the price of the new voucher is lower than the price of the voucher initially chosen, the price difference is non-refundable. If the price of the new voucher is higher than the price of the initial voucher, the Buyer is obliged to pay the price difference online or cash on delivery. Details are available on the “Change the Gift” page.
The Buyer or the Voucher Beneficiary will request the provision of the purchased service by calling the phone number written on the voucher, which belongs to the Supplier of the respective service, within the validity period also written on the voucher.
The Buyer or the Voucher Beneficiary will contact the Service Supplier directly in order to schedule the service. The service date will be set according to the customer’s preference, as well as the Supplier’s availability.
If a change is requested for the initially ordered voucher, and that voucher has already been shipped by courier, the Buyer or the Voucher Beneficiary is obliged to pay the delivery costs for both the initial voucher and the final voucher.
We are obliged to deliver the gift to the buyer’s home address or to the address indicated by them, exclusively within the territory of Romania. Receipt of the gift will be confirmed in writing by the Buyer or by the person indicated by them.
Responsibility for the quality of the purchased services listed on the gift voucher belongs exclusively to Our Suppliers who provide these services.
The Beneficiary will contact the service supplier within the validity period of the voucher, respecting the number of days indicated on the voucher for scheduling the activity.
From the moment the Beneficiary contacts the Activity Supplier and provides the complete voucher code, the voucher is considered redeemed and no refund or exchange may be requested.
4. Personal data
The buyer’s personal data is required for purchasing the gift.
By making the payment for the gift, the Buyer agrees that We may use this data (name, email address, phone number) for the completion of the electronic transaction.
5. Data confidentiality
We respect the confidentiality of buyers’ data. This data will not be displayed on the website and will not be seen by other Buyers. It will be used exclusively for the purpose of the transaction.
When registering in the cadouriperfecte.ro store, the user will receive a username and password, chosen by the user, which will later be communicated by email. Cadouriperfecte.ro will not be responsible for negligence in using this data, which may cause damage to the user. Keeping the account data securely, so that it is not disclosed to third parties, is the responsibility of the user.
6. Applicable law
The law applicable to this transaction is Romanian law. Any misunderstandings that may arise during the performance of these transactions will be resolved amicably.
If the misunderstandings cannot be resolved amicably, the competent courts for their settlement shall be the courts at the registered office of the defendant.
7. Legal age
The Buyer declares under their own responsibility that they are over 18 years old and that they have the legal capacity to purchase the services offered by suppliers through cadouriperfecte.ro, and that they have read and acknowledged the conditions and limitations of use of the online store, as well as those relating to subscription.
8. Scheduling
Please note that there may be a waiting time required for an activity, especially for those dependent on weather conditions. There is also the possibility of the activity being cancelled at any time due to weather conditions, technical issues, the health condition of the accompanying staff or other such causes that are not dependent on the supplier. If the activity is cancelled, the beneficiary may reschedule the activity in agreement with the supplier.
For packages that include accommodation, the scheduling of the service is also determined by room occupancy for the period requested by the voucher beneficiary. If there are no available rooms for the period requested by the voucher beneficiary, this does not mean that the Supplier fails to fulfil its contractual obligation; therefore, the Voucher Beneficiary cannot request a refund, but must choose another period.
9. Cancellation
Once you have set a date for the activity together with the supplier, you are obliged to comply with the terms and conditions imposed by the supplier regarding cancellation. If one of our suppliers is forced to cancel the activity after you have booked a date, they will contact you directly. However, we recommend that you contact the supplier one day before the activity takes place. In case of activity cancellation, Cadouriperfecte.ro is not responsible for the cost of insurance, travel expenses or accommodation costs. Total or partial cancellation by the Beneficiary of the ordered services results in a penalty of 100% of the value of the ordered services. In such situations, the cost of the purchased vouchers is not refunded, and the services are considered provided.
10. Insurance
Certain activities promoted on Cadouriperfecte.ro involve a degree of risk. Before ordering or participating in any course or activity promoted by us, you must be aware of the risks involved, and the responsibility to carry out independent inquiries together with the supplier or third parties rests exclusively with you.
11. Restrictions
Some activities have restrictions regarding participation age, height, weight, physical or medical restrictions, and these may vary depending on the supplier. Therefore, please make sure that the person for whom the activity is intended meets the necessary participation criteria. Details regarding restrictions are displayed on the website for each activity. If the beneficiary has any doubts regarding their medical condition, it is recommended that they consult a doctor. The cost of the voucher will not be refunded if the beneficiary is not accepted for an activity due to medical or other issues.
12. Limitation of our liability and Supplier liability
As mentioned above, purchasing gifts from the Cadouriperfecte.ro online store implies acceptance of and compliance with the terms and conditions of the Supplier of the respective activity, including restrictions or cancellations.
The Cadouriperfecte.ro online store and S.C. Magazin Cadouri Perfecte S.R.L. are not suppliers of activities, experiences or of the equipment necessary for carrying them out (airplanes, paragliders, parachutes, boats, vehicles, etc.). Although every effort is made to select only experienced suppliers who provide services of the highest quality, We are not responsible and cannot be held liable for the safety and performance standards of the Suppliers, nor for any loss or damage suffered through participation in the Supplier’s activities, for which the Supplier is solely responsible.
13. Descriptions and illustrations
The descriptions on this website are as accurate as possible, but variations may occur. The total duration displayed is an indication of the time you may spend at the venue, but it may vary slightly for each participant. The images are for informational purposes only and are not entirely provided by the suppliers.
14. Problems and complaints
If a problem of any kind occurs, please address it to the activity supplier on the day of the activity, so that they have the opportunity and time to resolve it. If the problems are not reported on the day the activity takes place, subsequent investigations may be compromised and their outcome may be unsatisfactory.
If the complaint is not resolved on that day, please contact us within a maximum of 7 days, providing us with information regarding the voucher code, the supplier’s name, the reported problem, as well as the full name of the person to whom you reported the problem. Cadouriperfecte.ro’s liability in this case is limited to the selling price of the activity.
15. Weather conditions
Many of the activities promoted on Cadouriperfecte.ro depend on weather conditions, which is why we ask you to contact the supplier to check whether the weather is suitable for carrying out the booked activity. If the purchased activity is cancelled due to weather-related issues, it will be rescheduled for another day, by mutual agreement. In case of cancellation, Cadouriperfecte.ro shall not be held liable for insurance costs, travel expenses, booking costs or any other costs incurred by the customer.
Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013.
For the online resolution of disputes concerning online purchases, the ODR Platform – Online Dispute Resolution may be used. This is an online tool developed by the European Commission to facilitate the resolution of disputes between traders and consumers through ODR – Online Dispute Resolution procedures, meaning procedures that can resolve disputes outside the courts of law, through methods such as mediation, conciliation, arbitration, ombudsman services or appeal boards.
Right of Withdrawal
RIGHT OF WITHDRAWAL FROM A DISTANCE CONTRACT OR FROM AN OFF-PREMISES CONTRACT
1. “The consumer benefits from a period of 14 days to withdraw from a distance contract or from an off-premises contract, without having to justify the decision to withdraw and without bearing any costs other than those directly related to returning the products” – updated Emergency Ordinance 34/2014. The aforementioned withdrawal period expires within 14 days from the day on which the consumer, or a third party other than the carrier and indicated by the consumer, takes physical possession of the products. According to Government Ordinance 21/1992, republished with subsequent amendments and additions, the consumer is any natural person or group of natural persons organized in associations, acting for purposes outside their commercial, industrial, production, craft or liberal activity. Legal entities do not benefit from the provisions regarding withdrawal from the contract under updated Emergency Ordinance 34/2014.
2. According to Article 16 of the aforementioned normative act, “The following are exempted from the right of withdrawal regarding distance contracts and off-premises contracts: e) the supply of sealed products which are not suitable for return due to health protection or hygiene reasons and which have been unsealed by the consumer.” These products intended for personal care and hygiene for the protection of consumers’ health cannot be returned if they have been unsealed. Unsealed products become unsellable, even if they remain functional, and for health protection or hygiene reasons they cannot be resold as resealed products. It is neither sanitary nor ethical to sell a used personal care product. If the return is accepted as a commercial courtesy, their value will be reduced accordingly, based on the possibility of partial reuse following a justified assessment.
Sealed audio or video recordings or sealed computer software supplied together with electronic devices or separately, which have been unsealed after delivery, cannot be returned. This information is mentioned on the website where the products are offered for sale. Since the consumer is informed of the category to which these products belong and of the exception provided by the legal act regarding returns, by purchasing the product, they tacitly consent to the exclusion of the right of return.
1. Before the withdrawal period expires, for product categories that are not exempt, the consumer informs the professional regarding their decision to withdraw from the contract. For this purpose, the consumer may choose one of the following options:
a) to use the withdrawal form model provided in the normative act
b) to make any other unequivocal statement expressing their decision to withdraw from the contract on a durable medium
c) to complete and submit electronically, on the professional’s website, either the withdrawal form model provided in Part B of the annex to the normative act, or any other unequivocal statement. In these cases, the professional communicates to the consumer, without delay, on a durable medium, the confirmation of receipt of the withdrawal form. The burden of proof regarding the exercise of the right of withdrawal in accordance with the provisions of this article of the normative act lies with the consumer. Magazin Cadouri Perfecte SRL is not obliged to reimburse additional costs if the consumer has explicitly chosen a delivery method other than the standard delivery offered by the professional. “The consumer returns the products or hands them over to the professional or to a person authorized by the professional to receive the products, without undue delay and within no more than 14 days from the date on which they communicated to the professional their decision to withdraw from the contract. The deadline is met if the products are sent back by the consumer before the expiry of the 14-day period.”
Magazin Cadouri Perfecte SRL offers, for the sake of good commercial relations, to handle the formalities related to sending the courier, if you accept by email the courier indicated by our company. The consumer is responsible for sending the returned product to the seller’s address, which is indicated in the purchase documents and on the withdrawal form attached below, making sure it is properly sent and paying the transport cost, which will be deducted from the total refunded amount. The return must be received within no more than 14 days from the date on which you communicated to the seller your decision to withdraw from the contract, this being the legally accepted deadline.
1. The professional reimburses the value of the product using the same payment methods as those used by the consumer for the initial transaction, unless the consumer has agreed to another payment method and provided that the consumer does not incur any fees as a result of the refund. In the case of online card transactions, according to MasterCard and Visa regulations, the amounts must be refunded to the original card from which the money was received.
2. For additional details regarding the return of the products sold, you may contact us by phone or notify us by email, according to the seller’s correspondence address listed in the purchase documents or displayed on the product sales website. For returning a product, we provide you with this form to complete, in order to communicate on a durable medium.
Withdrawal Form
To …………………………………. (according to the seller’s correspondence address listed in the purchase documents). I hereby inform you of my withdrawal from the contract concluded outside commercial premises regarding the sale of the following products:
………………………………………………………………………………………………
Ordered on…………………..received on: …………………………with invoice no.…………..
Consumer’s name…………………………………………………………………………………………..
Consumer’s address: ………………………………………………………………………………………..
Consumer’s signature……………………………………………………………………………………
Date …………………………………………………………………………………………………….