Terms and conditions

I. Definition of terms

Us – Magazin Cadouri Perfecte SRL with main registered office in Bucharest, Aleea Trestiana, No. 3, Bl. 23, Sc. B, Et. 9, Apt. 80, Sector 4, registered at the Trade Registry Office under no. J40/4180/04.03.2022, CUI 45746940, phone: 0726.673.121, email: office@cadouriperfecte.ro

Buyer – the person who buys services provided by one of our suppliers

The beneficiary of the voucher – the person to whom the gift was offered in order to benefit from the services listed on the voucher

Supplier – legal or physical person chosen by Us, for the provision of services

Service – the supplier's services included on the gift voucher

Gift – unique non-nominal voucher that will be issued by Us and will include the service offered. The voucher is functional according to the instructions written on it

Voucher validity – the number of days in which the voucher can be used only once, to benefit from the service included on it

Instructions - the explicit data included on the gift voucher

Days – calendar days

The price of the gift – the cost of the service purchased and provided according to the voucher, by our service providers

Contractual conditions - the provisions that apply between Us and the Buyer, displayed on this site.

Internet page – the content of the Cadouri Perfecte website, made available to the Buyer by Us

II. Contractual agreements

The present Terms and Conditions apply between Us and the Buyer in accordance with the legislation in force in Romania (see Emergency Ordinance no. 34/2014 ).

1. Conditions for buying the gift

The purchased gift is valid until the date written on the voucher and is refundable within 14 calendar days from the receipt of the order. In the case of reimbursement, this is done exclusively to the customer of the Cadouriperfecte.ro online store. Reimbursement is made by bank transfer.

The gift can be changed for free within a maximum of 60 calendar days from its purchase.

The price paid for the purchase of the gift is valid only for the service listed on the voucher and provided by our Supplier whose contact details are given on the gift voucher.

The service listed on the voucher is provided by the Supplier whose contact details are listed on the voucher, only within the validity period listed on the voucher.

2. The price of the gift

The price of the gift is expressed in Ron and is the price displayed at the time of order confirmation. The buyer can also choose to convert the price into Euros.

Payment can be made online, by bank transfer or cash on delivery.

Once a gift voucher is paid or the delivery order is launched with cash on delivery, the price of the service is kept, even if price changes have been made on the website.

The final price that appears on the invoice and must be paid includes its transport to the Buyer or directly to the Voucher Beneficiary. The price of the transport is 25 Lei, regardless of the area where the delivery is made.

3. Rights and obligations of the parties

The buyer is obliged to pay the price of the service online or cash on delivery.

The amount paid for the gift voucher is refundable within 14 calendar days of receiving the order (see section RIGHT TO WITHDRAW) . In the case of reimbursement, this is done exclusively to the buyer of the Cadouriperfecte.ro online store

The Buyer or the Beneficiary of the voucher have the right to exchange the purchased/received gift voucher with another voucher found on the CadouriPerfecte.ro website, within a maximum of 60 calendar days from the confirmation of the order.

Only one exchange is allowed. The exchanged voucher is non-refundable.

The validity period of a voucher can be extended by another 3 months only if the extension request is made before the voucher expires. The fee for extending the validity of the voucher is 100 lei for vouchers with a price over 200 lei or 50% of its value for those with a price below 200 lei.

Every voucher has a unique security code and a validity limit date. Expiration of the validity of a voucher entails its automatic cancellation by the system.

If the Supplier refuses or is unable to provide the contracted service during its validity period, We will return to the Buyer the value of the purchased voucher within its validity period or we will exchange it for another one of at least the same value.

If the price of the new voucher is lower than the price of the initially chosen one, the price difference is not refundable. If the price of the new voucher is higher than the price of the original one, the Buyer is obliged to pay the price difference online or cash on delivery. Details on the "Exchange Gift" page.

The Buyer or Beneficiary of the voucher will request the provision of the purchased service, by calling the phone number written on the voucher that belongs to the Provider of the respective service, within the validity period also written on the voucher.

The Buyer or Beneficiary of the voucher will establish direct contact with the Service Provider, in order to schedule the service. The date of scheduling the service will be determined according to the client's wish and the Supplier's availability.

In case of the request to change the initially ordered voucher, a voucher that has already been sent by courier, the Buyer or the Beneficiary of the voucher are obliged to pay the delivery costs of both the initial voucher and the final voucher.

We are obliged to deliver the gift to the home of the buyer or to the address indicated by him, exclusively on the territory of Romania. The receipt of the gift will be confirmed in writing by the Buyer or the person indicated by him.

The responsibility for the quality of the purchased services listed on the gift voucher rests exclusively with our Suppliers who provide these services.

The beneficiary will contact the service provider within the validity period of the voucher, respecting the number of days indicated on the voucher to establish the reservation of the activity.

From the moment the Beneficiary contacts the Activity Provider and provides the full code of the voucher, it is considered collected and no refunds or changes can be requested.

4. Personal data

The buyer's personal data is required to purchase the gift.

By paying for the gift, the Buyer gives his consent for Us to use these data (name, email address, telephone), at the end of the electronic transaction.

5. Data confidentiality

We respect the confidentiality of buyers' data. They will not be displayed on the site and will not be seen by other Buyers. They will be used exclusively for the purpose of the transaction.

When registering in the caduuriperfecte.ro store, the user will receive a username and password, chosen by the user, which will be communicated later by email. Cadouriperfecte.ro will not be responsible for negligence in the use of this data that may harm the user. It is the user's responsibility to keep the data of the account created under security conditions so that they are not disclosed to third parties.

6. Applicable law

The law applicable to this transaction is Romanian law. Misunderstandings that may arise during these transactions will be resolved amicably.

In the event that disagreements cannot be resolved amicably, the jurisdiction of their resolution rests with the courts at the headquarters of the defendant.

7. Legal age

The buyer declares on his own responsibility that he is over 18 years old and that he has the legal capacity to purchase the services offered by suppliers through caduuriperfecte.ro and that he has taken note of the conditions and limitations of use of the online store, as well as those that refer upon subscription.

8. Programming

Please keep in mind that there may be a waiting time required for an activity, especially for those dependent on weather conditions. There is also the possibility of canceling the activity at any time, due to weather conditions, technical problems, the health of the accompanying staff or other such causes that do not depend on the supplier. If the activity is cancelled, the beneficiary can reschedule the activity in agreement with the supplier.

For the packages that include accommodation, the service schedule is also established depending on the degree of occupancy of the rooms for the period requested by the beneficiary of the voucher. If there are no free rooms for the period requested by the beneficiary of the voucher, it does not mean that the Supplier does not fulfill its contractual part, so the Beneficiary of the voucher cannot ask for the money back but chooses another period.

9. Cancellation

Once you have established a date for the activity together with the supplier, you have the obligation to respect the terms and conditions imposed by him regarding the cancellation. If one of our suppliers has to cancel the activity after the moment you reserved a date, he will contact you directly. However, we recommend that you contact the supplier one day before carrying out the activity. In case of cancellation of the activity, Cadouriperfecte.ro is not responsible for the cost of insurance, travel expenses or accommodation costs. In case of cancellation, total or partial, by the Beneficiary of the ordered services, he will be penalized with 100% of the value of the ordered services. In such situations, the cost of purchased vouchers is not returned, and the services are considered rendered.

10. Insurance

Certain activities promoted on Cadouriperfecte.ro present a degree of danger. Before ordering or participating in any course or activity promoted by us, you must be aware of the risks involved, and the responsibility to initiate independent investigations together with the supplier or third parties is solely yours.

11. Restrictions

Some activities have restrictions regarding participation age, height, weight, physical or medical restrictions, and these may vary depending on the provider, so please make sure that the person to whom the activity is intended meets the necessary criteria for participation. The details of the restrictions are displayed on the website, for each activity. If the beneficiary has doubts about his medical condition, it is advisable to consult a doctor. The cost of the voucher will not be reimbursed if the beneficiary is not accepted in a capacity due to medical or other problems.

12. Limitation of our liability and the Supplier's liability

As mentioned above, buying gifts from the Cadouriperfecte.ro online store implies acceptance and compliance with the terms and conditions of the Supplier of the respective activity, including restrictions or cancellations.

The Cadouriperfecte.ro online store and SC Magazin Cadouri Perfecte SRL are not suppliers of activities, experiences or equipment necessary for their development (planes, paragliders, parachutes, boats, vehicles, etc.). Although every effort is made to select only experienced suppliers who offer the best quality services, We are not responsible and cannot be held responsible for the safety and performance standards of the Suppliers, nor for any loss or damage suffered by participating in the Supplier's activities for which he is solely responsible.

13. Descriptions and illustrations

The descriptions on this site are as accurate as possible, but there may be variations. The total duration displayed is an indicator of the time you can spend at the venue, but it may vary slightly for each participant. The images are only informative, they are not entirely taken from the suppliers.

14. Problems and complaints

In the event of a problem of any nature, please contact the activity provider on the day in question, so that he has the opportunity and time to resolve them. If the problems are not reported on the day of the activity, subsequent investigations may be jeopardized, and their result may be unsatisfactory.

If the complaint is not resolved on the day in question, please contact us within a maximum of 7 days, giving us the information related to the voucher code, the name of the supplier, the reported problem, as well as the name and surname of the person to whom you reported the problem. The liability of Cadouriperfecte.ro in this case is limited to the value of the sale price of the activity.

15. Weather conditions

Many of the activities promoted on Cadouriperfecte.ro depend on the weather conditions, which is why we ask you to contact the supplier to check if the weather is suitable for carrying out the reserved activity. If the purchased activity is canceled due to weather problems, it will be rescheduled for another day, by mutual agreement. In case of cancellation, Cadouriperfecte.ro will not be held responsible for insurance costs, travel expenses, reservation costs or any other costs borne by the customer.

Regulation No. 524/2013 of the European Parliament and the Council of 21 May 2013.

For the online resolution of online purchase disputes, you can use the SOL Platform - Online Dispute Resolution , which is an online tool developed by the European Commission to facilitate the resolution of disputes between traders and consumers through SOL - Online Dispute Resolution procedures , i.e. those that can resolve disputes outside the courts (through mediation, conciliation, arbitration, ombudsman, appeals methods).

Right of withdrawal

RIGHT OF WITHDRAWAL FROM A DISTANCE CONTRACT OR FROM AN OFF-PRICES CONTRACT

1,, The consumer benefits from a period of 14 days to withdraw from a contract at a distance or from a contract outside the commercial premises, without having to justify the decision to withdraw and without incurring any costs other than those directly related to the return of products" - GEO 34/2014 updated. The mentioned withdrawal period expires within 14 days from the day on which the consumer or a third party, other than the carrier and indicated by the consumer, takes physical possession of the products. According to OG 21/1992 republished with subsequent amendments and additions, the consumer is any natural person or group of natural persons constituted in associations, who act for purposes outside of their commercial, industrial or production, craft or liberal activity. Legal entities do not benefit from the provisions regarding withdrawal from the contract in accordance with the updated GEO 34/2014.

2. According to art. 16 of the aforementioned normative act, "The following are exempted from the right of withdrawal with regard to distance contracts and contracts outside commercial premises: e) the supply of sealed products that cannot be returned for reasons of health protection or for reasons of hygiene and which have been unsealed by the consumer". These products intended for personal care and hygiene to protect the health of consumers cannot be returned if they have been unsealed. Unsealed products become unsellable even if they remain functional and for reasons of health protection or hygiene they cannot be resold as resealed products. It is not safe sanitary or ethical to sell a used personal care product. In the case of acceptance as commercial returns, their value will be reduced according to the possibility of partial reuse based on a justified finding.

Sealed audio or video recordings or sealed computer programs supplied with electronic devices or separately that have been unsealed after delivery cannot be returned. This information is mentioned on the website displaying the products for sale. The consumer, being informed of the category to which these products belong and the exemption provided by the normative act regarding the return, through purchase, tacitly consents to the exemption of the right of return.

1. Before the expiration of the withdrawal period, for the categories of products that are not exempted, the consumer informs the professional about his decision to withdraw from the contract. For this purpose, the consumer can choose one of the following options:

a) to use the withdrawal form model provided in the normative act

b) to make any other unequivocal statement in which he expresses his decision to withdraw from the contract on a durable basis

c) to complete and submit in electronic format, on the professional's website, either the sample withdrawal form provided in part B of the annex to the normative act, or an unequivocal declaration of any other type. In these cases, the professional communicates to the consumer, without delay, on a durable medium, the confirmation of receipt of the withdrawal form. The burden of proof regarding the exercise of the right of withdrawal in accordance with the provisions of this article of the normative act rests with the consumer. Magazin Cadouri Perfecte SRL is not obliged to reimburse the additional costs if the consumer has explicitly chosen a different type of delivery than the standard delivery offered by the professional. "The consumer returns the products or hands them over to the professional or to a person authorized by the professional to receive the products, without undue delay and within no more than 14 days from the date on which he communicated to the professional his decision to withdraw from the contract. The term is respected if the products are sent back by the consumer before the expiration of the 14-day period."

Magazin Cadouri Perfecte SRL offers for good commercial relations to fulfill the formalities related to sending the courier if you accept by email the courier indicated by our company. The consumer is responsible for sending the returned product to the seller's address that is indicated in the purchase documents and on the withdrawal form attached below, to ensure and pay the cost of transportation that will be deducted from the total amount refunded. The return will be received within no more than 14 days from the date on which you communicated the decision to withdraw from the contract to the seller, this being the legally accepted term.

1. The professional reimburses the value of the product using the same payment methods as those used by the consumer for the initial transaction, unless the consumer has agreed to another payment method and on the condition that the payment of commissions is not the responsibility of the consumer after reimbursement. In the case of online card transactions (according to MasterCard and Visa regulations) the amounts must be returned to the original card from which the money was received.

2. For additional details regarding the return of the sold products, you can contact us by phone or notify us by email, according to the seller's mailing address listed in the purchase documents or displayed on the product's sales website. For the return of a product, we provide you with this form to complete in order to communicate on a durable medium.

Withdrawal Form

To ………………………………….(according to the seller's mailing address entered in the purchase documents). I hereby inform you about my withdrawal from the contract concluded outside the commercial premises regarding the sale of the following products:

………………………………………………………………………………………………

Ordered on…………………..received on: …………………………with invoice no…………..

Name of the consumer……………………………………………………………………………………..

Address of the consumer: ……………………………………………………………………………………..

Signature of the consumer……………………………………………………………………………………

Date ……………………………………………………………………………………………………….