Terms and conditions

I. Definitions

Us/We – Magazin Cadouri Perfecte S.R.L. with principal registered office at Str. Fagului, Nr. 27, Sacele, Brasov County, registered with the Trade Registry Office under no. J2022004180407, VAT ID (C.U.I.) 45746940, phone: 0726.673.121, email: office@cadouriperfecte.ro

Buyer – the person who purchases services provided by one of our providers.

Voucher Beneficiary – the person to whom the gift was offered to benefit from the services listed on the voucher.

Provider – the legal or natural person chosen by Us to provide the services.

Service – the provider's performance included in the gift voucher.

Gift – a unique non-nominal voucher that will be issued by Us and will include the offered service. The voucher is functional according to the instructions written on it.

Voucher Validity – the number of days during which the voucher can be used once to benefit from the service included on it.

Instructions – the explicit data contained on the gift voucher.

Days – calendar days.

Gift Price – the cost of the service purchased and performed according to the voucher by our service providers.

Contractual Conditions – the provisions applying between Us and the Buyer, displayed on this site.

Website – the content of the Cadouri Perfecte site, made available to the Buyer by Us.

II. Contractual Conditions

These Terms and Conditions apply between Us and the Buyer in accordance with the legislation in force in Romania (see Emergency Ordinance no. 34/2014).

1. Gift Purchase Conditions

The purchased gift is valid until the date written on the voucher and is refundable within 14 calendar days from the receipt of the order. In case of a refund, it is made exclusively to the client of the Cadouriperfecte.ro online store. The refund is made by bank transfer.

The gift can be exchanged for free during the validity period.

The price paid for purchasing the gift is valid only for the service listed on the voucher and performed by our Provider whose contact details are listed on the gift voucher.

The service listed on the voucher is performed by the Provider whose contact details are on the voucher, only within the validity term written on the voucher.

2. Gift Price

The gift price is expressed in RON and is the price displayed at the time of order confirmation. The Buyer can also opt for price conversion into Euro.

Payment can be made online, by bank transfer, or Cash on Delivery (COD).

Once a gift voucher is paid for or a delivery order with COD payment is placed, the service price is maintained, even if price changes have occurred on the site.

The final price appearing on the invoice and which must be paid includes its transport to the Buyer or directly to the Voucher Beneficiary. The shipping price is 25 Lei, regardless of the delivery zone.

3. Rights and Obligations of the Parties

The Buyer is obliged to pay the service price online or upon delivery (COD).

The amount paid for the gift voucher is refundable within 14 calendar days from receiving the order (see RIGHT OF WITHDRAWAL section). In case of refund, it is made exclusively to the buyer of the Cadouriperfecte.ro online store.

Changing the Purchased Experience

The client has the possibility to change the purchased experience, without additional costs, at any time during the validity term of the initial voucher, subject to the availability of experiences existing on the platform.

In the situation where the initially purchased experience has a shorter validity term than the subsequently chosen experience, the validity term of the initial experience will be kept, without granting an additional extension.

In case the subsequently chosen experience has a shorter validity term than that of the initial experience, the validity term of the new experience will apply, calculated starting from the date of the initial order.

Changing the experience does not reset the purchase date and does not affect the initial start date of the validity period, except for the situations expressly provided above.

Only one exchange is allowed. The exchanged voucher is non-refundable.

Validity Extension

The validity term of a voucher can be extended by another 3 months only if the extension request is made before the voucher expires. The voucher validity extension fee is 100 Lei for vouchers priced over 200 Lei or 50% of its value for those priced under 200 Lei.

Every voucher has a unique security code and a validity expiration date. The expiration of a voucher's validity entails its automatic cancellation by the system.

In case the Provider refuses or cannot perform the contracted service during its validity period, We will return to the Buyer the value of the purchased voucher within its validity term or exchange it for another of at least the same value.

If the price of the new voucher is lower than the price of the one initially chosen, the price difference is not refundable. If the price of the new voucher is higher than the price of the initial one, the Buyer is obliged to pay the price difference online or via COD. Details on the "Exchange Gift" page.

The Buyer or the Voucher Beneficiary will request the performance of the purchased service by calling the phone number written on the voucher belonging to the respective service Provider, within the validity term also written on the voucher.

The Buyer or the Voucher Beneficiary will establish direct contact with the Service Provider to schedule the service. The date of service scheduling will be established according to the client's wish but also the Provider's availability.

In case of requesting a change of the initially ordered voucher, a voucher that has already been shipped via courier, the Buyer or Voucher Beneficiary is obliged to pay the shipping costs for both the initial voucher and the final one.

We are obliged to deliver the gift to the buyer's domicile or to the address indicated by them, exclusively on Romanian territory. The receipt of the gift will be confirmed in writing by the Buyer or the person indicated by them.

Responsibility for the quality of purchased services listed on the gift voucher lies exclusively with our Providers performing these services.

The Beneficiary will contact the service provider within the voucher's validity term, respecting the number of days indicated on the voucher for establishing the activity reservation.

From the moment the Activity Provider is contacted by the Beneficiary and the complete voucher code is provided, it is considered redeemed, and refunds or changes can no longer be requested.

4. Personal Data

The buyer's personal data is necessary for purchasing the gift.

By making the gift payment, the Buyer agrees for Us to use this data (name, email address, phone) for concluding the electronic transaction.

5. Data Confidentiality

We respect the confidentiality of buyers' data. These will not be displayed on the site and will not be seen by other Buyers. They will be used exclusively for the purpose of the transaction.

Upon registration in the cadouriperfecte.ro store, the user will receive a username and a password, chosen by the user, which will be communicated subsequently by email. Cadouriperfecte.ro will not be responsible for negligence in using this data which may cause prejudice to the user. Keeping the created account data secure so that it is not disclosed to third parties is the user's responsibility.

6. Applicable Law

The law applicable to this transaction is Romanian law. Disagreements appearing during these transactions will be resolved amicably.

In case misunderstandings cannot be resolved amicably, the competence for their resolution lies with the courts of law at the defendant's headquarters.

7. Legal Age

The Buyer declares on their own responsibility that they are over 18 years old and have the legal capacity to purchase the services offered by providers through cadouriperfecte.ro and that they have acknowledged the conditions and limitations of using the online store, as well as those referring to subscription.

8. Scheduling

Please keep in mind that there may be a waiting time necessary for an activity, especially for those dependent on weather conditions. There is also the possibility of activity cancellation at any moment, due to weather conditions, technical problems, the health state of accompanying personnel, or other such causes not depending on the provider. If the activity is cancelled, the beneficiary can reschedule the activity in agreement with the provider.

For packages including accommodation, service scheduling is also established based on room occupancy for the period requested by the voucher beneficiary. If there are no free rooms for the period requested by the voucher beneficiary, it does not mean the Provider is not fulfilling their contractual part, therefore the Voucher Beneficiary cannot ask for money back but must choose another period.

9. Cancellation

Once you have established a date for the activity with the provider, you are obliged to respect the terms and conditions imposed by them regarding cancellation. In case one of our providers is forced to cancel the activity after you have reserved a date, they will contact you directly. However, we recommend you contact the provider one day before the activity takes place. In case of activity cancellation, Cadouriperfecte.ro is not responsible for insurance costs, travel expenses, or accommodation costs. In case of total or partial cancellation by the Beneficiary of the ordered services, this attracts a penalty of 100% of the value of ordered services. In such situations, the cost of purchased vouchers is not returned, and services are considered performed.

10. Insurance

Certain activities promoted on Cadouriperfecte.ro present a degree of danger. Before ordering or participating in any course or activity promoted by us, you must be aware of the risks involved, and the responsibility to initiate independent inquiries with the provider or third parties is exclusively yours.

11. Restrictions

Some activities present restrictions regarding participation age, height, weight, physical or medical restrictions, and these may vary depending on the provider, so please ensure the person for whom the activity is intended meets the necessary participation criteria. Details regarding restrictions are displayed on the site for each activity. If the beneficiary has doubts regarding their medical condition, it is indicated to consult a doctor. The voucher cost will not be refunded if the beneficiary is not accepted into an activity due to medical or other nature problems.

12. Limitation of Our Liability and Provider's Liability

As mentioned above, purchasing gifts from the Cadouriperfecte.ro online store implies accepting and respecting the terms and conditions of the respective activity Provider, including restrictions or cancellations.

The Cadouriperfecte.ro online store and S.C. Magazin Cadouri Perfecte S.R.L. are not providers of activities, experiences, or equipment necessary for their unfolding (planes, paragliders, parachutes, boats, vehicles, etc.). Although all efforts are made to select only experienced providers who offer top-quality services, We are not responsible and cannot be held liable for the safety and performance standards of Providers, nor for any loss or prejudice suffered by participating in the Provider's activities for which they are solely responsible.

13. Descriptions and Illustrations

Descriptions on this site are as precise as possible, but variations may exist. The total duration displayed is an indicator of the time you might spend at the venue, but may vary slightly for each participant. Images are informative only and are not entirely taken from providers.

14. Problems and Complaints

In case of any problem of any nature, please address the activity provider on the respective day, so they have the possibility and time to resolve them. If problems are not complained about on the day of the activity, subsequent investigations may be jeopardized, and their result may be unsatisfactory.

If the complaint is not resolved on the day in question, please contact us within maximum 7 days, offering us information regarding the voucher code, provider name, reported problem, as well as the name of the person to whom you reported the problem. Cadouriperfecte.ro's liability in this case is limited to the value of the activity's selling price.

15. Weather Conditions

Many of the activities promoted on Cadouriperfecte.ro depend on weather conditions, which is why please contact the provider to check if the weather is suitable for holding the reserved activity. If the purchased activity is cancelled due to weather problems, it will be rescheduled for another day, by mutual agreement. In case of cancellation, Cadouriperfecte.ro will not be held liable for insurance costs, travel expenses, reservation costs, or any other costs borne by the client.

Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013.

For online resolution of disputes regarding online purchases, you can use the ODR Platform – Online Dispute Resolution, which is an online tool developed by the European Commission to facilitate the resolution of disputes between merchants and consumers through ODR procedures – Online Dispute Resolution, meaning those that can resolve disputes outside of courts (through mediation, conciliation, arbitration, ombudsman, complaints board).

Right of Withdrawal

RIGHT OF WITHDRAWAL FROM A DISTANCE CONTRACT OR AN OFF-PREMISES CONTRACT

1. "The consumer benefits from a period of 14 days to withdraw from a distance contract or an off-premises contract, without having to justify the withdrawal decision and without incurring any costs other than those directly related to returning the products" – Updated Emergency Ordinance 34/2014. The mentioned withdrawal period expires within 14 days from the day the consumer or a third party, other than the carrier and indicated by the consumer, acquires physical possession of the products. According to Gov. Ordinance 21/1992 republished with subsequent amendments, a consumer is any natural person or group of natural persons constituted in associations, acting for purposes outside their commercial, industrial, production, artisanal or liberal activity. Legal entities do not benefit from provisions regarding withdrawal from the contract in accordance with the updated Emergency Ordinance 34/2014.

2. According to art. 16 of the aforementioned normative act, "Exempted from the right of withdrawal regarding distance contracts and off-premises contracts are: e) the supply of sealed products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery". These products intended for personal care and hygiene for consumer health protection cannot be returned if unsealed. Unsealed products become unsellable even if they remain functional, and due to health protection or hygiene reasons cannot be resold as resealed products. It is not sanitary or ethically safe to sell a used personal care product. In case of accepting the return as commercial courtesy, their value will be diminished corresponding to the possibility of partial reuse based on a justified finding.

Sealed audio or video recordings or sealed computer software supplied together with electronic devices or separately which were unsealed after delivery cannot be returned. This information is mentioned on the product display site. The consumer being informed of the category these products belong to and the exception provided by the normative act regarding returns, by purchasing, tacitly consents to the exemption from the right of return.

1. Before the withdrawal period expires, for categories of products not exempted, the consumer informs the professional of their decision to withdraw from the contract. For this purpose, the consumer can choose one of the following options:

a) to use the model withdrawal form provided in the normative act

b) to make any other unequivocal statement expressing their decision to withdraw from the contract on a durable medium

c) to fill in and transmit electronically, on the professional's website, either the model withdrawal form provided in part B of the annex to the normative act, or an unequivocal statement of any other type. In these cases, the professional communicates to the consumer, without delay, on a durable medium, the confirmation of receipt of the withdrawal form. The burden of proof regarding exercising the right of withdrawal in accordance with the provisions of this article in the normative act lies with the consumer. Magazin Cadouri Perfecte SRL is not obliged to reimburse additional costs if the consumer has explicitly chosen a different type of delivery than the standard delivery offered by the professional. "The consumer returns the products or hands them to the professional or a person authorized by the professional to receive the products, without undue delay and within no more than 14 days from the date they communicated to the professional their decision to withdraw from the contract. The deadline is met if the products are sent back by the consumer before the period of 14 days expires."

Magazin Cadouri Perfecte SRL offers, for good commercial relations, to fulfill formalities related to sending the courier if you accept via email the courier indicated by our company. The consumer is responsible for sending the returned product to the seller's address indicated in the purchase documents and on the withdrawal form attached below, to ensure and pay the shipping cost which will be deducted from the total reimbursed amount. The return will be received within no more than 14 days from the date you communicated to the seller the decision to withdraw from the contract, this being the legally accepted term.

1. The professional reimburses the product value using the same payment methods as those used by the consumer for the initial transaction, unless the consumer has agreed to another payment method and provided that the payment of fees following reimbursement does not fall on the consumer. In case of online card transactions (according to MasterCard and Visa regulations), amounts must be returned to the initial card from where the money was received.

2. For additional details regarding returning sold products, you can contact us by phone or notify us by email, according to the seller's correspondence address listed in the purchase documents or displayed on the product sales site. For returning a product, we provide this form for completion regarding communication on a durable medium.

Withdrawal Form

To …………………………………. (according to the seller's correspondence address listed in the purchase documents). I hereby inform you regarding my withdrawal from the contract concluded off-premises regarding the sale of the following products:

………………………………………………………………………………………………

Ordered on date………………….. received on date: ………………………… with invoice no…………..

Consumer's name…………………………………………………………………………………………..

Consumer's address: ………………………………………………………………………………………..

Consumer's signature……………………………………………………………………………………

Date …………………………………………………………………………………………………….